Customer Service
We’re here to help.
Whether you’re a homeowner, or a tenant, Wesgroup promises to be here when you need us. We will address any concerns quickly and efficiently, and with as little disruption to the use and enjoyment of your space.
Specifically for homeowners, we’ve created a handy FAQ guide that can help you. We recommend taking a peek before submitting a Customer Care request as most issues can be resolved easily on your own. But If you need help, please don’t hesitate to get in touch with us. We’ve got you covered.
Help is just a click away.
Homeowners
You got questions. We got answers.
There’s a lot to learn about your new home and sometimes it can feel a bit overwhelming. That’s why we try and go over as much as we can when we hand over the keys. But, it’s often a time of excitement with lots of things going on – moving, lawyers, banks, change of address notifications. The list can seem endless. So, it’s not surprising that we typically get the greatest number of questions from new homeowners within the first couple months of moving in. Many questions and concerns can be resolved by reading your Homeowner Manual or checking the FAQs. If you need help, please submit a request on your Homeowner Service Portal or reach out directly. We’ll get you sorted out quickly.
Residential Tenants
24/7 service. Guaranteed.
At Wesgroup, we are committed to providing our residents with dependable customer service, 24/7. As a resident of any Wesgroup rental building, you will have access to the Resident Service Portal to submit maintenance requests at any time. In the event of a critical emergency (such as a threat to life, fire, or flood), please immediately call 911 before calling your Building Manager. In the unlikely event that you are unable to reach your Building Manager immediately, please call the Wesgroup 24/7 Emergency Line at 1-866-937-7782.
Commercial Tenants
Business doesn’t sleep. Neither do we.
Your business can’t afford any downtime. That’s why Wesgroup provides all our commercial tenants with 24/7 Tenant Support. Use our Commercial Tenant Service Portal to submit a maintenance request at any time. For building emergencies, please call the Wesgroup 24/7 Emergency Line at 1-888-815-2905. In the event of a critical emergency (such as a threat to life, fire, or flood), please call 911 immediately.
